Privacy Policy

Last modified: October 12th, 2026

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of Maestrel website and services.

Who are we and why do we need to collect information from you?

Maestrel is dedicated to develop WordPress products for the hotel industry. When you use our forms to contact us, sign up to our newsletter, ask for support request... on our website https://maestrel.com, we might be collecting information as your name, email, WordPress login details...

We need this information to be able to contact you, to reply to your general or support requests, to provide you with quality support, to send you our newsletter or to process your order when you buy our products on our website. We might as well run some statistics to be able to analyze the flow of visitors on our different pages and to track sales conversion.

Maestrel is the Data Controller and Data Processor. You can contact us by sending us a message at contact@maestrel.com or using our contact form.

When do we collect information?

We collect information when you fill in and send the following forms:

• Sign up form to our newsletter
• Contact form for general queries
• Support request form
• Credentials submission form

What information do we collect?

Here is the list of Personal Data we might collect:

• Email
• Name
• Purchase Code
• WordPress login: username and password
• FTP access to your server: host url, username, password and port
• CPanel access: url, username and password
• PhpMyAdmin: url, username and password
• History of email conversation

We don't collect any Sensitive Personal Data

How do we secure and store this information? How long do we keep it?

The data we collect is encrypted at the time of collection and is securely stored on our servers. Access to our servers is protected and limited to 2 administrators.

We automatically delete data to ensure proper data lifecycle management:

14 days after last email sent or received for any credentials data: WordPress login, FTP access, CPanel access, PhpMyAdmin access

1 year after the last email sent or received for the historical of support/general enquiry ticket

We don't share this information with any third-party

What cookies do we add?

We only add optional cookies and they are added only if you accept them.

Consent cookie (cc_consent)

Cookie preferences. When you click “Accept” or “Reject” on our cookie banner, we store a cookie named "cc_consent" in your browser for 6 months. It records your choice so we don’t ask you again on every page, and so we know whether the affiliate cookie may be set. This cookie doesn’t track you and is not used for advertising. To demonstrate that consent was given, we also keep a record of your choice on our server: the date and time, your choice, the page you were on, your browser’s user-agent string, and a hashed (pseudonymised) form of your IP address. We keep these records for 12 months. The legal basis is our legitimate interest, and our legal obligation, to be able to demonstrate consent (Art. 6(1)(c) and (f) GDPR).

Endorsely affiliate cookie (endorsely_referral)

Affiliate tracking (Endorsely). If you accept cookies, we use the affiliate platform Endorsely, provided by Sourced Digital Ltd - 8 High Street, Brentwood, Essex, CM14 4AB, United Kingdom - to attribute visits and purchases to our affiliate partners. When you arrive through a partner’s referral link, Endorsely sets a cookie named "endorsely_referral" in your browser containing a referral ID identifying the partner for 30 days. If you make a purchase within that period, the referral is credited to the partner. This cookie is only set if you click “Accept”, and it is not used to show you advertising. The legal basis is your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time via the “Cookie settings” link on our site, without affecting the lawfulness of processing before withdrawal. For more on how Endorsely handles data, see Endorsely's privacy policy.

How can you apply for your rights regarding this information collected?

You have rights regarding the information we collect and you can use them as follow:

• Right to be informed: this policy is here to provide you with transparent information about data processing. If you have further questions, you can send us a message at contact@maestrel.com or using our contact form.
• Right of access: You can ask to access the data we have collected by sending us a message at contact@maestrel.com or using our contact form.
• Right of rectification: You can ask to rectify incomplete or inaccurate data we have collected by sending us a message at contact@maestrel.com or using our contact form.
• Right to erasure: You can ask to delete data we have collected by sending us a message at contact@maestrel.com or using our contact form.
• Right to data portability: If you wish to reuse the data we have collected for other services, you can send us a message at contact@maestrel.com or using our contact form.