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How to disable the payment system? I need HBook just for booking enquiries.
You might wish not to take online payment. It can be for example that you manage payment by bank transfer or that you wish to use the system for booking enquiries.
Which payment gateways are supported?
With HBook, you can set that your customer will pay "offline", for example by Bank Transfer, on arrival,.. or you can set that you wish to take payment online. You can as well let your customer choose...
How to allow customer to pay with credit or debit card with Paypal?
By enabling Guest Checkout within your PayPal account settings, buyers will have the option to check out using a debit or credit card without the need for a PayPal account login. Before you can enable...
How to add a new currency to HBook supported currencies?
The currency is set in HBook > Payments. If your currency is not listed yet, please contact us so we can add it in the following update! In the meantime, you can already add the currency for your ...
Paypal error: Security header is not valid
This error normally happens only when you have not entered your API credentials correctly, for example if you have entered the sandbox API instead of the live API. You should retype your API Username,...
How to test payments with Stripe? Which credit card should I use?
You can test online payments with Stripe by setting Stripe to Test mode in HBook->Payments. You will enter your Test Secret Key and Test Publishable Key. You can not use genu
How to test payments with Paypal? What is Sandbox mode? How to create a Sandbox account?
To test payments with Paypal, you will need to set PayPal to Sandbox mode in HBook->Payments. When the Sandbox is used, it process fake payments with a fake Paypal store. Sandbox API credentials a...
Can a customer pay without Paypal account?
By enabling Guest Checkout within your PayPal account settings, buyers will have the option to check out using a debit or credit card without the need for a PayPal account login. The buyer's checkout ...
Can I ask for credit card details without taking payment? I wish to charge the customer card at a later stage.
Yes, you can ask for credit/debit card details without charging the card at the time of the booking .In HBook > Payment > Payment settings, you will set that "Customers have to leave their cred...
How to charge a customer of the remaining balance at a later stage?
It is possible to charge a customer with the remaining balance directly from HBook only if you have Stripe gateway activated. In HBook->Payment->Stripe settings, there is an option "Store
Which type of PayPal account do I need?
Can I use a Personal account or do I need to have a Business account? What type of account should I create with PayPal if I wish to use PayPal payment gateway included in HBook? What PayPal API does H...
Stripe sent me an email regarding Strong Customer Authentification (SCA). Is HBook ready for it?
From September 2019, the European Union will be introducing rules requiring Strong Customer Authentication (SCA) for many online transactions as part of PSD2 regulation. We have already updated our St...
How to find my Live PayPal username, password and signature? Where can I find my PayPal API credentials?
The Live API credentials can be found in PayPal when you are logged in with your account. Depending on the version of PayPal admin interface and your country, it shows up in different place. Option 1...
Where to find my Stripe API Publishable and Secret Keys?
Once you have created your Stripe account, you will find API keys in your Dashboard. You should navigate to the menu Developers > API Keys. You can switch to view your "Live" keys and your "Test" k...
 

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