I have the message : "When using Stripe you need to add a Required Country Field in the Details form.". What does it mean and what should I do?

If you are using Stripe payment gateway, you might see a message indicating that a country field is required. Stripe needs additional information to be passed, due to the new 3D Secure standards v2, which is an authentication protocol when paying by card. This has been implemented to meet the European SCA regulations (Strong Customer Authentication) and it is now required for any charge on a card issued by a European bank.

As part of the information sent to Stripe, we now need to include the owner country code (ISO country code format). If you see the message ""When using Stripe, you need to add a Required Country Field in the Details form.", you should check your customer details form in HBook - Details form.

• If you already have a "Country" field, you will change the field type to "Country selection"
• If you don't have a "Country" field, please add one and select that the type is "Country selection"