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When I create a new Accommodation, I only have description section and the settings "normal occupancy", "maximum occupancy", "starting price", "number of accommodation of this type" are missing. Why?
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A HBook licence can be used for one dev site and one live site. You can remove the licence for a site directly from the menu HBook->Licence.
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In the emails settings, you might see a message indicating that the email address does not seem valid. In the email headers "From" and "Reply-to", it is required to provide a name and the associat... |
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You might see reservations with "Processing" status in grey and nothing else. You can not delete it or edit it. This is a normal behavior of HBook.
The processing status is |
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The Google map is not working and there is an error saying "This page didn't load Google Maps correctly. See the JavaScript console for technical details.". What should I do?
You need to get an Google... |
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When I am on another language than the main language, the results of a search are not translated. They appear in the default language instead. How to fix that?
When you use WPML with HBook, you need t... |
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It can happen that you need to get a validation code from our website to be able to activate HBook plugin. The process is quite straightforward:
1. When trying to validate your licence in HBook > ... |
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After filling the booking form, no results are displayed but the page seems to constantly reload. When I hit the "Search" button, I am redirected to a page where there is no results and it seems stuck... |
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With some server configuration, there is a cURL error when using Stripe or PayPal payment gateway. It will display an error similar to this one:
cURL Error 28: Operation timed out at 2001 milliseconds... |
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I have set email templates but no emails are sent. The admin is not notified of a new reservation or the customer does not receive the confirmation of his booking. What should I do?
Emails can be tric... |
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Have you a multi-language plugin? You can't see the accommodation settings for the accommodation type set up?
The accommodation settings are only displayed for the main language. HBook always use the ... |
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If you have set a "Maximum selectable date" in HBook > Misc > Opening dates, the dates after that maximum date will appear in grey color and will not be selectable in front-end. You should doub... |
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How can I allow search for more than 5 persons? I have set different maximum occupancy depending on the accommodation type. Some accommodation types are for more than 5 persons but it is not possible ... |
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This message means that there is something not set properly. In most case, it will be one of the following:
the API Key is not correct: you can check your API Key for a project in your Google Map Cons... |
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Adomus theme was initially released on Envato marketplace on 2015. After a few years, we have decided that we will sell all our themes directly from our website here. Therefore, it is not available an... |
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If you are using WooCommerce plugin and have created users with HBook roles, you should prevent WooCommerce redirection after login.
Please add this code to the functions.php of your child theme:
/* D... |
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WordPress uses a PHP function for sending all emails, including those sent by HBook. However, it is frequent that the configuration of PHP mail() function on shared hosting is either not correct or si... |
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If you are using Stripe payment gateway, you might see a message indicating that a country field is required. Stripe needs additional information to be passed, due to the new 3D Secure standards v2, w... |
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