Maestrel - Knowledgebase

Knowledgebase

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Pre-sales

Can I use a page builder as Elementor, Divi builder, Beaver builder, Visual Composer... with HBook?

Is multiple room booking possible? How does it work?

What pricing and payment scenarios can be catered for?

How does HBook update availability? If someone books a room, will it be shown as unavailable?

Payments

Which payment gateways are supported?

How to disable the payment system? I need HBook just for booking enquiries.

How to test payments with Stripe? Which credit card should I use?

Can a customer pay without Paypal account?

Synchronization

Can I sync HBook with AirBnb, Expedia, VRBO, booking.com, TripAdvisor, Agoda etc...?

How ical synchronization work?

Where to find information for the ical synchronization with the different external platforms?

Why do you recommend to use HBook as the main calendar? What does that mean?

Set up

How to set HBook so customers send booking requests that need to be confirmed?

How to use the "Confirm" action? What is the confirmation for and what happens when I confirm a reservation?

How to set up HBook with different nightly rates for weekdays and weekend as well as a weekly rate?

How to set up HBook for MidWeek (4 nights), Week-end (3 nights) and Week (7 nights) bookings?

How to ...

How to use the security bond feature? What are the options for asking a security bond? How can I refund a security bond?

How to use caching with HBook?

How to find my purchase code? Where can I find my purchase code?

How to display on my website a search form, an availability calendar, a rate table...? How to use a shortcode? Can I use blocks instead of writing the shortcodes?

Troubleshooting

In the Accommodation type, the settings for occupancy, starting price and number of accommodations of this type are missing.

Emails are not sent: the customer email or the admin notification are not received.

I have an error when adding the email address, it states that it is invalid. What should I do? Emails are sent as from "WordPress". How do I change that?

Licence: This purchase code is already in use